Returns & Refunds policy

828 Designs By Starla gladly accepts returns or exchanges of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to a U.S. address within 30 days from the date your order shipped. 828 Designs By Starla offers free returns for store credit only (828 Designs By Starla E-Gift Card). Store credit is issued instantly once your return is picked up by the carrier and never expires. You can start your return here.

Items damaged or defective may be returned by contacting Customer Care here within 3 DAYS of delivery.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

• Start your return process by emailing starla@828designsbystarla.com

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

8473 Pine Ln, San Angelo, TX

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail starla@828designsbystarla.com